NOTE: Not all items available at the store are listed on the website. If you would like to purchase an item you spotted at the store and it is not on the site, please send a message to firstname.lastname@example.org. We would be happy to make arrangements for you to purchase the item and have it shipped to you.
Ordering and receiving your item
We ship to all 50 states. Standard shipping is generally via USPS Priority Mail. Shipping and handling charges to each US address are calculated on a flat rate based on total amount of the order and the number of items:
Total Purchase (pretax) Shipping and Handling Charge
$0 - $300 $8 base fee + $2 per item
$300.01 and over Complimentary -- Use promo code FREESHIP300 at checkout*
*Oversize items are subject to additional shipping charges and will be calculated on a case by case basis.
Most orders for in-stock items will be processed within 2-4 business days. If you would like expedited shipping, please get in touch at email@example.com.
While we can ship internationally, it is billed separately. Please get in touch at firstname.lastname@example.org. International shipment estimates will be made via USPS Priority International or DHL unless a specific shipping method is requested.
In-store Pick up
Customers are always welcome to place an order online and pick up their purchases at our store in San Francisco. To cancel out your shipping charge, enter promo code STOREPICKUP during checkout.
For in stock items, please allow 48 hours for your items to be readied. Same day pickups may be possible in certain circumstances - please send an email at email@example.com or call during business hours.
If you would like to set up a registry for any occasion, please get in touch at firstname.lastname@example.org. We recommend using a third party registry website to link to the products on our page. If there is a particular item not listed online but available in store, we would be happy to add a listing for you! Alternatively, we can also set up a registry page for you on our site.
Not sure what to get as a gift? We're happy to help you find the perfect present, but if you want to treat someone with a gift card, that's good with us too. Gift cards are available in any denomination in multiples of $5.00 and may be used on this site or at our retail store. Gift cards may be purchased here.
Items that are unused, unopened, and with original tags and packaging (where applicable) may be returned for store credit or exchange within two weeks. Sale items are final sale.
Items that are unused, unopened, and with original tags and packaging (where applicable) are eligible for store credit if you contact us at email@example.com for return authorization within 3 days of the date of receipt. After authorization is received, the items must be returned to us within two weeks. Return shipping costs are your responsibility. Upon receipt of the items in resellable condition, store credit will be issued for the original charge minus the original shipping and handling costs. Sale items are final sale.